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"Organizational results cannot be changed permanently without remodeling the organizational structure -- reforming its elements." |
CLIENTS TELL WHAT THEY HAVE ACCOMPLISHED Leadership Institute has conducted a variety of behavioral management development programs throughout the United States for 13 years. All processes focus on achieving measurable and continual improvement in personal and organizational results -- which we call "Peak Performance". When your organization is a "Peak Performer," you are the supplier of choice by customers or clients, the employer of choice by employees, the stock of choice by owners and shareholders, the customer of choice by suppliers, the company of choice by your community, and profitable long-term for all stakeholders. This is achieved through coaching corporate teams and individuals in a number of areas. Two are vital: First is the art of changing mental models to more effective ones -- and practicing them continually. These models govern performance. Second is structural remodeling. |
"All organizations are designed, knowingly or unwittingly, to achieve precisely the results they get." |
Without
a doubt, all organizations are designed, knowingly or
unwittingly, to achieve precisely the results they get.
Organizational results cannot be changed permanently
without remodeling the organizational structure --
reforming its elements. Leadership Institute specializes in coaching executive teams and all employees to remodel "whole systems" to achieve peak performance. Following is a small selection from the hundreds of letters received. The testimonials result from participating in a variety of programs and processes conducted during the past 13 years. |
| "We have moved from a company trying to catch up with the competition, to one that innovates unique services." | 67 MAJOR SYSTEMS IMPROVEMENTS IN SEVEN MONTHS TO SAVE $100,000 "I appreciate . . . the nearly unbelievable improvement we have achieved in our company since beginning to implement your wonderful principles in January. . . . "Employees, who for years communicated only by interoffice memo because of hard feelings, are meeting twice weekly, sharing ideas, and working happily together as a team for the first time. . . . "Implementing your process-improvement strategy has enabled us to complete 67 major system improvements in seven months -- projects that had either not been thought of, or had languished on wish lists for years. . . . Our employees are thrilled with their accomplishments. . . . "We are on track to save more than $100,000 in costs over last year while simultaneously dramatically improving our customer service. . . . "Thanks to you we have moved from a company trying to catch up with the competition, to one that innovates unique services using modern leadership and management practices that enable us to learn and change rapidly. . . . " Your strategic-thinking-and-implementing process beats anything I have ever seen, read, or heard." Len
M. Kreusler, President |
All long-range planning goals achieved. |
FIRM WINS $86 MILLION CONTRACT ". . . You will be happy to know that FlightSafety's most recent award fee was 95% (Excellent), the highest possible category, and the highest on the contract; that FlightSafety won the recompete . . . and that FlightSafety also won an $86 million KC-135 Aircrew Training System contract, fulfilling ALL of the goals we established while Leadership Institute was facilitating our long range planning [goals]. They were: "fix what's broke, avoid early recompete, win the recompete, win new business with a new customer." Col.
Robert J. Sallee |
"These procedures will . . . earn us thousands, maybe even millions of dollars." |
PERFORMANCE AND ATTITUDES CHANGE PROFOUNDLY "As you will recall, when you first introduced me to your program, I informed you that I felt you would be hard pressed to show me anything new in the way of customer service or quality enhancement for my company. Reluctantly, I agreed to participate in the program. "After nine short weeks of . . . quality the Dr. Deming way, I am here to tell you the program has had a profound effect on the way I manage . . . my company. "Last week I counted twenty-five new procedures which my company and I have implemented since I began this training. These procedures will not only earn us thousands, maybe even millions of dollars, but will make all of our jobs easier and our service to our customers better. ". . . Our sales and profits have never been higher, our office has never been more productive and I have never had more time to plan the really important things that matter most!" Colleen
Badgley |
"The experience has been extraordinary." |
REAL CORPORATE CULTURE CHANGE INITIATED "As we conclude . . . [the] series of sessions on Leadership of Quality and Continuous Improvement, I want to compliment you personally and the company as a whole on an excellent program, graciously handled. The experience has been extraordinary, both for me personally and for my company. "The small group and your leadership facilitated an in-depth analysis of CISA's corporate culture and offered the tools and guidance to amend that culture to the financial and emotional betterment of our Agency. Your patience, and the group's willingness to explore hands-on situations, tied good intellectual ideas to an every-day reality. . . . "The various exercises and activities, spread over an extended period of time, enables incorporating real change, with an opportunity to try, and check, and revise, and move ahead without the sense of failure that so quickly comes from one-day sessions." Barbara
D. Wick, CPCU, ARM |
"Our most recent award fee was the highest we have ever received." |
CULTURAL CHANGE BRINGS STRIKING IMPROVEMENT IN CUSTOMER SERVICE ". . . FlightSafety enlisted the help of Leadership Institute in advancing an aggressive plan of corporate development and management improvement. Your coaching sessions facilitated a cultural change. . . . "We now have a common understanding of what our division is hoping to accomplish and how to get there. We have developed a culture of cooperative goal setting, decision making, and action implementation that was not present. Our product quality and timeliness have improved immensely, while at the same time our costs have decreased. "The greatest testimonial to the positive impact these cultural changes have had is the striking increase in customer service. Our most recent award fee was the highest we have ever received. . . . Thank you for your perspectives, perceptions, persistence, and patience." Al
Johnson |
"Very powerful stuff!" |
MOST EXPENSIVE PROGRAM IS WORTH THE INVESTMENT "It is not my style to write letters like this; in fact this is my first one. . . . "I have taken about half a dozen "time management" courses over the years. Your Leadership Institute course was by far the most expensive. It is also the only one I have taken from which I felt I truly got my money's worth. "One of the major reasons for this is the unique way in which you combine values clarification, events management, time management and tracking of events into an overall package. Very powerful stuff! "Let me be specific about the results. Since taking your course I have: increased my client and listing base by about 25%; lost eleven pounds; worked out an average of 5 times a week (up from 2 to 3), increased my personal productivity by an estimated 25% (this is estimated because prior to taking your course I had no organized tracking method) and more importantly to me, despite this increase in productivity, I am spending fewer hours at work and enjoying it more." Heath
A. Herber |
"Could save the city up to $40,000." |
DAILY ACCOMPLISHMENT INCREASED BY 30-40% " . . . Like so many others, I somewhat skeptically entered the program as a harried, over-worked manager with little direction in the accomplishment of required daily tasks. . . . "The program has given me the effective time management and leadership skills to establish firm control over my time and accomplish a full 30-40% more . . . during the average work day. . . . It has provided me with new skills in the fine art of effective delegation to subordinates. "Finally -- and the facet I am most impressed with -- the course has provided me with the techniques necessary to perform a complete analysis of job duties within my department and a series of reorganization activities which could save the city up to $40,000." Gregory
M. Hembree |
"We've experienced a substantial increase in profitability." |
PLANNING BASED ON PRINCIPLES AND VALUES " . . . Planning based on principles and values has added much to my job. ". . . We've experienced a substantial increase in profitability in my area of operation. . . . " Bert
Stevens |
"Today,
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DEVELOPMENT FOCUSES ON MEASURABLE RESULTS ". . . Today, my company is ranked third nationally in a network of over 500 distributorships. I am not boasting -- much of the credit for this is due to Spencer's ability to manage, motivate, and coach individuals to reach their peak performance. . . . "Spencer Darling ranks as one of the most dynamic and effective public speakers I have ever been exposed to. Spencer's understanding of human behavior, sincere concern for individual development, and his unique style in combining these traits with skills that lead to measurable results are great strengths." Craig
A. Kasper |
"My income has . . . more than doubled last year's which was over $100,000." |
PROGRAM REDUCES STRESS, IMPROVES HEALTH AND ENABLES ACHIEVING GOALS ". . . Your program has enabled me to dramatically reduce stress and improve health and achieve my goals. ". . . My income has improved dramatically -- it has already more than doubled last year's which was over $100,000." Gary
Jacobson |
"The goal plan has increased my productivity by 20%." |
GOALS BECOME ATTAINABLE ". . . Your course has helped me greatly, and I'm sure my superiors and my subordinates will benefit as much or more than I by my putting into effect the techniques learned. . . . The goal plan has increased my productivity by 20%. ". . . Prior to this course, I would have considered these goals unattainable. The goal setting and affirmations are of high importance to me and are an area I plan to continue throughout my career." C.
DeWitt Donovan |
"I have discovered a depth of
understanding of my purpose and values that has been
instrumental in
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PERSONAL GROWTH IS POWERFUL RESOURCE FOR WORKING WITH OTHERS ". . . Growth, generally, is uncomfortable, and, in retrospect, the degree of difficulty which I experienced in your workshop was in fact a measure of the degree of growth it has initiated. . . . "[It] provided a rare opportunity for a level of self-examination outside my comfort zone. As a result, I have discovered a depth of understanding of my purpose and values that has been instrumental in defining my personal goals, and has also been a powerful resource in working with others." Chuck
Russell |
"Time savings can be documented." |
CHAMBER PRESIDENT SAVES THOUSANDS OF DOLLARS ". . . The bonus your approach provided was a way to actually document the time saved or spent in high-priority activities. . . . To date, I have been able to document several hours per week of time savings, which should save my organization some $12,000 annually. "In addition, I hope to spend more time with my family by eliminating some of the long nights and weekends at the office. John
D. Fowler, President |
"Attitude now exudes positiveness and direction." |
CO-WORKER REMARKS ON ATTITUDE AND BEHAVIOR CHANGES ". . . My co-worker gave me the best compliment when she pointed out that there was a noticeable change in my actions since I enrolled in this class. "She said that I was 'a joy to be around' and . . . my attitude exudes 'positiveness and direction.' This . . . should be directly attributed to you, because you . . . are responsible for my improvements." Amy
S. Blair |
"An additional 1,530 potential clients." |
PRINCIPLES LEARNED BECOME ESSENTIAL TO BUSINESS " . . . The principles I have learned and implemented . . . have become essential to my business. . . . "I have enhanced my effectiveness dramatically. Over one year's time this will equate to an additional 1,530 potential clients. Thank you for all of your insight." Steve
Hunsinger |
"My staff and I work better together." |
ATTORNEY INCREASES BILLABLE HOURS MORE THAN 40% ". . . I have increased my daily billable hours by more than 40% based on the Value Centered Leadership principles coached in the Executive Effectiveness Program. This coaching is responsible for enabling me to experience a positive cash flow this year despite a four-month disability this summer. "My staff and I work better together. They take more initiative and I can [give them] more responsibility as a result of developing the new systems, attitudes and habits taught in this program." John
Ciccollela |
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Revised: May 26, 2005 16:32